Questions
Everything you need to know
How does instant delivery work?
After purchase, you receive a unique gift link immediately — no waiting, no shipping. Send it to your recipient via text message, email, WhatsApp, or any way you like. They tap the link on any device (phone, tablet, or computer) and experience the full cinematic gift reveal instantly. No app download required.
Can they really see their star in the sky?
Yes — every star in our catalogue has real celestial coordinates verified against astronomical databases. Our "Find My Star" feature uses your phone's camera and GPS to guide you to your star's exact position in the night sky. It works from anywhere in the world, any time of year.
Can they choose which star?
Yes — and this is what makes us different. Most star-naming services assign you a random star. We let your recipient explore an interactive map of the real night sky, browse constellations, filter by hemisphere visibility, and personally select the star that feels right to them. It turns the gift into an experience, not just a transaction.
Is there a printable certificate?
Absolutely. Every registration generates a beautifully designed high-resolution PDF certificate — perfect for printing at home or at a print shop and framing. It includes the star name, constellation, precise coordinates (Right Ascension and Declination), magnitude, distance, registration date, and registry number.
Is this an official star name?
To be upfront: astronomers use scientific catalogue numbers for stars, and only the International Astronomical Union (IAU) officially names celestial bodies. Your star name is permanently recorded in the Still Shining Registry — our own catalogue — and paired with your star's real coordinates. It's a symbolic, meaningful gift, not a scientific designation. That's exactly what makes it personal.
Can I schedule the gift for a specific date?
You can send the gift link immediately, or schedule it to arrive on a specific date and time — perfect for birthdays, anniversaries, Christmas morning, or Valentine's Day. You'll receive a notification when your recipient opens their gift.
What if something goes wrong?
We offer a 100% satisfaction guarantee. If there's a typo in the name, a technical problem with the certificate or star page, or any other issue — email hello@stillshining.com and we'll fix it or offer a full refund. Most issues are resolved within one business day.
Still have questions?
Email us at hello@stillshining.com — we respond within one business day.